Vans Reviews

The shoe is so cute.. i custom ordered it... cannot return the shoe. but it is made/ cut NARROW.. i have a medium width foot and there is no way i can wear these. Only order if your foot is narrow or can be returned.

Vans.com is a joke...I bought a pair of authentic whites and it was around 5pm so on the website there was no option for Same-day pickup, next-day pickup or anything so I pick what I thought was the next best thing which was pickup in-store. Come to find out they are shipping my shoes to the store that will take a week when my store had plenty of authentic white vans in stock in my size, it's like their main shoe...why would I pick to pick them up in store if I want them Shipped there for no reason? If that's the case I would javelin just shipped them to my house. So I end up canceling the order, of course and request a REFUND THAT WOULD TAKE 3 TO 5 WEEKS FOR ME TO GET BACK!!! it's now been a little over a month since and haven't seen my refund so I go to the website and talk to customer service and they can't find my order through the order number and when I check on the order status and put the number in it says "Processing" ..and what's crazy is you can't get ahold of a human half the time, you would think a company as huge as vans would have their shi together and would certainly care more about their customers but they honestly truly don't care the slightest about the people who have been there and made them into the giant business corporation they are today. They've lost a lifetime customer in me straight up, I'm 33 and have worn nothing but vans since elementary but not anymore,, SCREW EM..

REALLY BAD CAUSE I HAVE NO IDEA :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :(

I was trying to order shoes for my daughter's birthday and PayPal kept inserting the wrong address. I was so frustrated but the reps at the company were able to get me a refund and the right shoes shipped to the right address. I just really want to emphasize how helpful they were.

I tend to order the old skool vans for both myself and my son. I’ve never had a problem, prompt deliveries and quality shoes! Mine last for years but my son inevitably grows out of his quite fast. They’re comfy and They come up good after a wash too!

After an hour I have calluses all over my feet. It's the first time I have it on the lowest part of a toe >_< The sole is excessively rigid. Very uncomfortable to wear

Ordered a pair of shoes. Wrong sized showed up, however the return process and customer service got it sorted out very fast!

Vans cancelled my custom shoe order over a month after the order was approved by the design team at Vans. I was informed that my order had been cancelled and I was being refunded, without any explanation. After spending my time getting through to customer service, they figured it out. There wasn’t really any good explanation of why my order was canceled. If anyone has gone through the process of getting a custom pair of Vans. They know it is painful and annoying. Thanks Vans for completely letting me down. You should be ashamed of yourselves.

They have very poor customer service. I don’t recommend, if your package is lost or stolen they won’t take any responsability and the carrier doesn’t leave a notice on the door to pick up at a specific location if you are not home.

Purchased white slip on shoes, only had for a month. Washed them and one turned yellow. Warranty was denied, said can not wash them in machine can only use their foam wash. I told them I was never notified to not wash in the machine and to only use their wash. $70 shoes ruined and only had for a month. Never will buy from them again.